New Hotline Aims to Better Connect SDD with Community

New Hotline Aims to Better Connect SDD with Community
Kent Newton- SDD Executive Director
February  2024

It’s new year and the Sanitary District of Decatur is even more committed to the importance of community involvement in maintaining a clean and healthy environment. We recently learned on social media that while we have been around for over 105 years (before the telephone was widely used) some of our customers didn’t know how to reach us.

That’s why we are stepping up our game by launching a dedicated hotline for our customers. Now there is a hassle-free way to report concerns like sewage overflows, missing manhole covers, and unusual, unpleasant odors in ditches and creeks or to ask questions.

The hotline is reachable at 1-447-CALL-SDD and is accessible 24/7 just like our operations staff. Whether it’s the crack of dawn or the middle of the night, you can dial in and report urgent concerns directly to one of our staff members. or ’’ leave a message for things that do not need to be addressed as quickly .

This hotline not only provides a quick and simple way for residents to report issues but also demonstrates our commitment to open communication. We value the partnership with our community and believe this hotline will further strengthen our relationship with the residents of Decatur and Macon County.

Here are some key features to keep in mind:

Efficient Reporting: Just dial 1-447-CALL-SDD, and you’re good to go.

24/7 Availability: Because issues don’t wait for office hours.

Prompt Response: SDD is on the case, committed to addressing concerns with the urgency they deserve.

Now, let’s talk about what kind of issues you can bring to use the hotline. If you’ve ever come across sewage overflowing, or if manhole covers are missing, this is the hotline for you.  If you catch a whiff or a glimpse of a strong odor in unexpected places, we want to know. And if you observe any peculiar behavior from Sanitary District vehicles we want to hear about it.

We also want to answer your questions. If you want to verify whether SDD staff are working in your area, find out how to schedule a speaker, arrange a tour of the wastewater treatment plant or have general questions about sanitary district property taxes or user fees (not individual billing questions), this hotline is the place to get the answers you need.

Now, it’s important to note what falls outside the jurisdiction of the SDD hotline. Questions about garbage or recycling services, water usage fees on specific bills (unless you get a bill directly from SDD), sewer odors inside houses or buildings, and animal carcass removal – these are areas where you’ll need to seek assistance elsewhere.

The Sanitary District of Decatur is encouraging all residents to make the most of this hotline. It’s not just about reporting problems; it’s about taking an active role in shaping a cleaner, healthier community.